Salesforce Strategy Designer Certification Exam 2025 – Complete Practice Test

Question: 1 / 400

What technique is recommended for framing the design challenge effectively?

Design "For an optimal experience..." questions.

Construct "How might we..." questions.

The recommended technique for framing the design challenge effectively is to construct "How might we..." questions. This approach is pivotal in design thinking as it opens up the conversation and encourages creative problem-solving. "How might we..." questions are inherently optimistic and invite collaboration among participants, fostering an environment where innovative solutions can emerge.

This technique encourages teams to explore possibilities and generate a wide range of ideas without immediately narrowing the focus. It promotes a mindset of exploration and curiosity, allowing for multiple perspectives to be considered in addressing the design challenge. Additionally, the phrasing of "How might we..." conveys a sense of shared ownership of the problem and potential solutions, making it easier for team members to engage and contribute.

Other techniques, while valuable, do not offer the same level of open-ended inquiry that is essential for effective solution generation. For instance, questions framed as "For an optimal experience..." tend to focus on ideal scenarios, which may overlook real-world constraints and complexities. Similarly, "As a user, I should..." questions can imply a predetermined outcome, possibly stifling creative thought. Drafting "What if we..." scenarios may introduce interesting possibilities but can lead to speculation without a direct focus on actionable solutions. Thus, the "How might we..." framework stands

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Create "As a user, I should..." questions.

Draft "What if we..." scenarios.

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